CheckVox AI Agent FAQ
CheckVox AI Agent FAQ
What can the agents actually do?
CheckVox AI handles over 80% of routine inquiries automatically. Our agents can answer common questions, take messages, schedule appointments, and even explain services without any human intervention!
Can you choose the personality of the agent?
Yes! You can share details about the personality, tone, and behavior you want. Our prompt engineer will match you with the best-fitting AI voice profile and can customize it further to meet your needs.
Will people be annoyed that they are not speaking to a human?
Actually, no! Most people care more about getting help fast than who (or what) is helping them. As long as the AI is able to answer clearly, can respond contextually, and gets them what they need, people are happy to interact with our agents!
Where does an agent get its information from?
We can host your business info so our AI can answer caller questions directly. Prefer a leaner setup? We can store just key details and have the AI pull the rest in real-time using your APIs.
Can we use our existing business phone number?
Yes, we can work with other VOIP providers to integrate our agents.
Can I forward my cell phone number to an agent?
Yes, phone providers can be configured to forward unanswered calls to our voice agents.
How can an agent perform an action?
Our agents can transcribe calls or collect key info, then send it by email or SMS. For deeper integrations, our agent can call your APIs directly or work with your third party provide to create seamless integration.
Do we provide CheckVox with a script to use?
Yes, you provide us with a generalized script and our prompt engineer will work closely with you to enhance it, ensuring that your customers have the best possible experience.
How do we test the agent?
We will provide you with a number so that you can call in order to test the agent.
** Additional rates may be applied when using SMS and toll-free numbers
Can CheckVox provide you with a phone number?
Yes, we can provide you with a local phone number or a toll-free number.